Privacy Policy

1. What personal data we collect

Depending on how you interact with our website, we may collect:

• Contact details you provide in forms (for example: name, phone number, email address).
• Information related to your request for a quote (for example: details of your property and the type of landscaping/garden services you are interested in).
• Communication content if you contact us by email or phone.
• Technical data (for example: device and browser information, IP address, and page access data) to maintain the website and security.

If you do not provide the requested data, we may be unable to respond to your quote request or contact you.

2. How we use personal data

We process personal data for the following purposes:

• To handle and respond to your quote request or inquiries for landscaping/garden services.
• To communicate with you regarding schedules, scope, pricing, and next steps.
• To improve our services, website experience, and to prevent fraud and abuse.
• To comply with legal obligations and exercise or defend legal claims.

3. Legal grounds for processing (Ukraine)

For forms and quote/lead requests, the legal basis is consent to the processing of your personal data for the stated purposes.

Where required, we also process data to conclude and perform arrangements with users and to comply with legal requirements. The processing is conducted in accordance with:

• Law of Ukraine "On Personal Data Protection" № 2297-VI, Article 6.

4. Mandatory pre-contract information for distance contracting

If you purchase landscaping/garden services online (distance contracting), before concluding the contract we provide mandatory pre-contract information in a clear form, including service characteristics and business details sufficient to identify the provider.

We do so in accordance with: Law of Ukraine "On Consumer Protection" № 1023-XII, Article 17.

If you offer such services via electronic commerce/distance contracting, the website displays the legally required identification and contact details of the seller/service provider before contract conclusion, as required by: Law of Ukraine "On Electronic Commerce" № 675-VIII, Article 7.

5. Sharing of personal data

We do not sell your personal data. We may share personal data only when necessary for service delivery and in accordance with law, for example:

• With contractors/subcontractors who are involved in fulfilling landscaping/garden services (only to the extent necessary).
• With service providers that help us operate the website and communications (where applicable).
• When required by law, court orders, or authorized state bodies.

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to respond to your request, manage ongoing service matters, and comply with legal and regulatory requirements.

7. Security

We implement appropriate organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we take reasonable steps to reduce risks.

8. Your rights

Under Ukrainian law, you may have rights related to your personal data, including the right to access, correct inaccurate data, and request deletion or restriction in cases provided by law, and to revoke consent where applicable.

To exercise your rights, contact us using the details in the "Contact us" section below.

9. Consumer complaints and out-of-court resolution

If you have a consumer complaint related to landscaping/garden services, you can contact us to resolve the matter. We provide mechanisms for handling claims consistent with Ukrainian consumer protection framework, including out-of-court options where applicable.

Relevant framework: Law of Ukraine "On Consumer Protection" № 3153-IX, section "VI".